Terms & conditions

How To Order

Credit/debit card payments are made via the secure Paypal system or Stripe.  Orders can also be paid for via bank transfer – please ask for a separate invoice in advance of this.  Once you have successfully placed an order you will receive an electronic receipt and a confirmation e-mail to acknowledge your order from Different Like a Zoo.

 

Product Authenticity

All products available for purchase from Different Like a Zoo are described on the specific product page on the website as accurately as possible via photography and informational points.  Every product sold is a genuine production of the manufacturers and designers from which they are advertised.  We cannot guarantee that colours and details in the website image are accurate representations of the product, and sizes might in some cases be approximate.

 

Delivery And Returns

Orders are dispatched according to product information guidelines on the corresponding product pages.

 

Returns policy

Please note that ‘stock items’ or ‘Series Production by Heerenhuis’ models can only be returned if advised in writing within 48 hours of receipt.  A refund will be processed within 7 days of this, but will be subject to a 15% admin charge to cover restocking and storage.

Please note that bespoke furniture orders, made to measure orders, made to order items, special orders, personalised orders, or flat-packed items that have been assembled, can only be returned or exchanged if faulty.

We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.  You are asked to contact the Different Like a Zoo team at info @ differentlikeazoo.com for directions regarding your return.

Customers are asked to inspect their items immediately on delivery.  The return or exchange of items that are found damaged or defected upon arrival will be the responsibility of Different Like a Zoo if reported in writing within a 48 hour period, and returned within seven working days from the time of delivery.  These reports should be sent to info @ differentlikeazoo.com with images and other relevant information that may act as proof of damage.  Undamaged items must be returned within 7 days in perfect condition together with original packaging.  This does not affect cancellations or your statutory rights.  Returns will only be accepted where the item is in perfect condition and shows no obvious signs of use. Customers will be responsible for the cost of returning undamaged goods to us, and will remain responsible for any and all of them until they reach our warehouse.  We strongly advise that proof of postage should be obtained from the appropriate courier company when returning any part of you order and ensure packaging is secure as it may not be possible to replace or refund an item lost/damaged during transit.  Please include a note stating the reason for the return.

 

Privacy And Security

We are committed to protecting customer’s privacy.  Your personal information is used purely for processing your order and providing an efficient service (all information used is in accordance with the data protection act 1998).